Terms of Service

TradeAnvil builds and operates follow-up automation on top of the CRM you already run. Depending on your plan that can include bid recovery, missed-call capture, review requests, appointment reminders, and custom workflows. The specific scope, price, and any performance guarantee for your plan are set in the order you sign. Where that order conflicts with these terms, the order wins.

You are responsible for your login credentials and for everything done under your account. Use accurate information, keep it current, and tell us promptly if you think an account has been compromised. Do not share logins between people. Each staff member who needs access should have their own.

You decide which of your contacts we reach and how. That makes some obligations yours, not ours:

• You confirm you have the right to contact the people in the data you connect or upload, and that you obtained any consent the law requires for calls and texts to them.
• You will not use the service to send messages to purchased, scraped, or rented contact lists without valid consent from those people.
• You will honor opt-outs. If someone tells you to stop, that instruction applies across every channel we run for you.
• You will comply with the TCPA, CAN-SPAM, state telemarketing rules, and mobile carrier requirements that apply to your business.
• You will not use the service for anything unlawful, deceptive, or abusive, and will not attempt to break, overload, or reverse engineer it.

If we believe messaging sent through your account violates these rules or puts our carrier registration at risk, we may pause that messaging immediately and tell you why.

Trade Anvil LLC runs one text message program, TradeAnvil appointment and audit updates. If you opt in, we send non-marketing text messages about audit scheduling, appointment reminders, and follow-up on the audit you requested. We do not send promotional or marketing text messages through it.

How you opt in. The only place to opt in is the checkbox on the audit request form on tradeanvil.ai. It is unchecked by default, it is never required, and you can submit the form without it. Consent to receive text messages is not a condition of buying anything from us. Giving us a phone number on the form without checking the box does not opt you in.

By opting in, you agree to receive text messages from Trade Anvil LLC at the mobile number you provided. Messages are sent from (435) 327-1462.

Frequency and cost. Message frequency may vary. Message and data rates may apply. We do not charge you for the messages, but your mobile carrier may.

Stopping messages. To stop receiving messages at any time, just text "STOP" to (435) 327-1462. You may receive one final message confirming that you have been unsubscribed. You can opt back in later through the audit request form.

Getting help. If you need assistance, reply with the keyword HELP for more assistance, or contact us at support@tradeanvil.ai or (435) 327-1462.

Who can opt in. You must be at least 18 years of age and either the account holder for the mobile number or authorized by the account holder to opt it in.

Carriers are not liable for delayed or undelivered messages. If you are having trouble receiving messages, contact your wireless provider. Message delivery depends on your carrier and your handset, and neither is under our control.

For information about how we handle your data, please read our privacy policy. It is at tradeanvil.ai/privacy.

Plans bill monthly in advance unless your order says otherwise. Payment is processed by Stripe. Fees are non-refundable except where your order or the law says otherwise. Usage-based costs that we pass through, such as phone numbers, call minutes, and message segments, are billed as incurred and itemized.

If a payment fails we may suspend the service after notifying you. Prices can change with 30 days notice, which will not apply to a term you have already paid for.

Your business data stays yours. That includes your contacts, estimates, appointments, call recordings, and message history. You grant us the licence needed to host and process it in order to run the service you asked for. We may use aggregated, de-identified data to improve the product, in a form that does not identify you or your customers.

Our Privacy Policy explains how we handle personal information. On request at the end of your term we will export your data and then delete it on the schedule in that policy.

The site, the application, our workflows, prompts, templates, and documentation are ours and stay ours. You get the right to use them while your plan is active. You may not resell, sublicense, or copy them for use outside your business without our written agreement.

Plans continue month to month until cancelled. Either side can cancel with 30 days notice before the next renewal, unless your order sets a different term. We can suspend or end the service for non-payment or for a breach of these terms. On cancellation we stop the automations, hand back your data on request, and stop billing at the end of the paid period.

We work hard to keep the service running, but it is provided as is. We do not warrant that it will be uninterrupted or error free, and we do not control the third-party systems we connect to. If your CRM, your carrier, or a messaging provider changes or goes down, the service may be affected.

Any figures we publish about typical results are illustrations, not a promise about your business. Any guarantee that does apply to you is the one written in your order.

Neither side is liable for indirect, incidental, special, or consequential damages, or for lost profits or lost data, even if told such damages were possible. Our total liability for any claim is limited to the fees you paid us in the three months before the event that gave rise to it. Nothing here limits liability that cannot be limited by law.

You will defend and indemnify TradeAnvil against claims arising from your data, your use of the service, or your failure to obtain the consent required to contact someone. We will defend and indemnify you against claims that the service itself infringes a third party's intellectual property rights.

We may update these terms. If a change is material we will tell you by email or in the product at least 30 days before it takes effect. Continuing to use the service after that date means you accept the updated terms.

These terms are governed by the laws of the State of Utah, without regard to its conflict of laws rules. Disputes go to the state or federal courts located in Utah, and both sides consent to that venue.

Questions about these terms go to legal@tradeanvil.ai. For help with anything else, including text messages, use support@tradeanvil.ai.