Stop paying for trucks that roll out to nobody.
Every booked appointment gets a confirmation when it is set, reminders before it happens, and a heads-up when the tech is on the way. Anyone who has to cancel gets moved to a new slot right there instead of disappearing.
How it works
The cadence on a normal job
Timing is the whole thing. Too early and they forget again. Too late and they cannot rearrange their day.
01
Booked
A confirmation goes out the moment the appointment is set: date, arrival window, who is coming, and what it costs to have them there. One tap to confirm.
02
Day before
The same details again, plus a one-tap way to reschedule. This is where you catch the conflict, a full day before you have committed a truck to it.
03
Morning of
A short heads-up with the window and anything they need to handle first: crate the dog, clear a path to the panel.
04
On the way
When the tech leaves the previous job, the customer gets a name, a photo, and a tighter arrival time. Most of the "where are they?" calls to your office stop.
05
Cancel, reschedule, recover
Anyone who cancels is offered the next open slots immediately. If they take none of them, they drop into a follow-up sequence instead of falling out of your calendar for good.
On your stack
How it plugs into your CRM
- Reminders fire off your real schedule, so a dispatcher moving a job moves the reminders with it.
- Reschedules write straight back to the calendar. Nobody re-keys anything.
- Replies reach a real person. A customer answering "can we do Thursday instead?" gets your team, and not a loop.
- Text and email both, with the channel set per contact and quiet hours respected.
- Every touch lands on the job record, so the tech can see what was already promised.
Questions
The things owners actually ask.
- Are three messages too many?
- Three short ones across two days read as a business that is on top of things. The cadence is yours to tune, and one-tap opt-out is on every message.
- What if I move the appointment?
- The reminders follow the change. Move it in your CRM and the customer gets an updated confirmation without anyone touching the sequence.
- Does this cover recurring maintenance visits?
- Yes. Service-plan visits get the same treatment, plus a reach-out when the next one comes due.
- My customers are older and do not text.
- Then they get email, and your office can still call the ones that matter. Channel is set per contact instead of one rule for the whole list.
Put a number on your no-shows.
A free 15-minute audit looks at your last 90 days of appointments, counts the ones nobody was home for, and prices what those truck rolls cost you.
Get your free audit