Every call gets answered, including the one at 9pm on a Sunday.
When your team is on a roof or already on another line, the call still gets picked up. It answers what the caller asked, takes the job details, books the slot if you want it to, and passes anything it should not handle to a person.
How it works
What the caller actually gets
This answers your inbound calls. It never dials out, and it never runs a sales script at anyone.
01
It picks up
On overflow, after hours, or on every call, whichever you choose. Ring your team first and it only answers when nobody does.
02
It knows your business
Your services, service area, hours, pricing rules, and the work you do not take. Ask about a trade you do not offer and it says so instead of guessing.
03
It takes the job down properly
Name, address, what is wrong, how urgent it is, and how they found you. The details your team needs to price it and schedule it.
04
It books or it escalates
A job that fits your booking rules goes on the calendar against real availability. An emergency, an upset customer, or anything out of scope goes to a human right away.
05
You get the whole call
Recording, transcript, and a short summary land on the contact record in your CRM within a minute of hang-up.
On your stack
How it plugs into your phones and CRM
- It sits on the number you already have. Forward on no-answer, forward after hours, or forward everything. Porting is optional.
- It introduces itself as an assistant. It never claims to be a person and never uses the name of someone on your team.
- Escalation rules are yours: which job types, which callers, and which words trigger a live transfer, and who it rings.
- Availability comes from your real calendar, so it cannot book a slot your crew is already standing in.
- Calls are recorded and stored per your state's consent rules, with the disclosure handled at the top of the call.
Questions
The things owners actually ask.
- Will my customers know it is not a person?
- Yes, on purpose. It introduces itself as an assistant. Most callers stop caring the second their problem is being handled.
- What happens on an emergency call?
- It recognizes the situations you tell it to treat as emergencies, transfers to whoever is on call, then texts them the details in case the transfer drops.
- Does this replace my office staff?
- No. It covers the calls nobody was reaching: overflow, after hours, and the second call while your CSR is on the first.
- Can it quote a price?
- Only inside rules you set. Flat-rate items it can quote. Anything that needs eyes on the job gets booked as an estimate instead of a guess.
See how many calls are going unanswered.
A free 15-minute audit pulls your call logs, counts the calls nobody picked up, and shows what answering them is worth against your average ticket.
Get your free audit